Warranty
- Solar panels: 25-year performance warranty from the date of delivery.
- Inverters and charge controllers: 1–2 year manufacturer warranty, as stated on each product page.
- Batteries: 1-year warranty.
- Installation workmanship: 1 year of after-sales support from the date of installation.
The warranty covers manufacturing defects under normal use. It does not cover physical damage, water damage from misuse, unauthorised repairs or modifications, overloading beyond the rated capacity, or damage from natural disasters. Keep your order number — it is your warranty reference. You can check your cover any time on the Warranty check page.
Returns & refunds
Please check your items when they are delivered. If anything is damaged, missing or not as ordered, tell the delivery team and call us within 48 hours. We will replace the item or refund it.
Unused items in their original packaging can be returned within 7 days of delivery; the delivery charge is not refundable. Installed systems, cut cables and custom-built systems cannot be returned, but remain covered by warranty. Approved refunds are paid by the original payment method (or bank transfer / bKash for cash payments) within 7 working days.
Delivery & installation
We deliver to all 64 districts of Bangladesh. The delivery charge for your area is shown at checkout. Delivery usually takes 1–3 working days inside Dhaka and 3–7 working days outside Dhaka after your order is confirmed by phone.
Installation is included with our solar packages and is available for other products on request. Our team will confirm the date with you. Installation outside Dhaka may need extra travel time, which we will discuss with you before confirming. Please make sure the roof is accessible and safe to work on.
Payments
You can pay cash on delivery or in advance by bank transfer or mobile banking, as offered at checkout. For large systems we may ask for an advance before dispatch; this is always confirmed with you by phone. Every payment is recorded against your order number and shown when you track your order.
Privacy
We collect only the details needed to process your order or enquiry: your name, phone number, address and (optionally) email. We use them to contact you, deliver and install your order, and provide warranty service. We never sell your data. Payment information for bank or mobile transfers is not stored on this website. To see, correct or delete your details, call or email us.
Terms of use
Prices and availability on this website can change without notice; the price confirmed when you place your order is the price you pay. Savings and system-size figures from our calculator are estimates based on typical conditions and are not a guarantee. Product images are for illustration. By placing an order you agree to these policies.